You may return your items within 30 days of delivery for a full refund. We'll also pay the return shipping costs for any size changes, defective items, or anything you may be unsatisfied with.
You should expect to receive your refund within 2-3 weeks of shipping your package back to KGBRunning, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (up to 5 business days), the time it takes us to process your return once we receive it (1-2 business days), and the time it takes your bank to process our refund request (up to 5 business days).
If you need to return an item or have any other questions, the quickest response will be to email our Customer Service Team at firstname.lastname@example.org with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Inquiries received after 8PM US Central Time will be responded to by 10AM the following morning.
We can only ship the the continental US at the moment, however international shipping will be available in late 2019.
We offer free two day shipping within the continental US. Orders received after 4PM US Central Time will be shipped the next day.